Frequently Asked Questions (FAQs)
EIP Skin Care
1. Are your products original?
Yes. All products at EIP Skin Care are 100% genuine and carefully sourced. We do not deal in fake or replica items.
2. Do you sell skincare, makeup, and fragrances?
Yes! We offer a complete range of skincare products, beauty & makeup items, and fragrances — all in one place.
3. How do I place an order?
Simply select your desired products, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
4. What payment methods do you accept?
We accept Cash on Delivery (COD) and other available payment options shown at checkout.
5. How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location. Delays may occur due to courier or weather conditions.
6. Do you offer returns or exchanges?
Due to hygiene and safety reasons, opened or used skincare, makeup, and fragrance products cannot be returned or exchanged.
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.
7. What if a product doesn’t suit my skin?
Skin types vary from person to person. We recommend performing a patch test before full use. EIP Skin Care is not responsible for allergic reactions.
8. Are your products safe to use?
Yes, our products are safe when used as directed. Always read the instructions and ingredients before use, especially if you have sensitive skin.
9. Can I cancel my order?
Orders can be canceled before dispatch. Once shipped, cancellation is not possible.
10. Do you ship all over Pakistan?
Yes, we deliver nationwide across Pakistan.
11. How can I contact you?
You can reach us through our official contact channels, including WhatsApp or social media, for any queries or support.
12. Will my personal information be safe?
Absolutely. Your personal information is protected and handled according to our Privacy Policy.